Shaw Trust delivered the Department of Work and Pensions (DWP) Work Programme within multiple areas of London. This programme helped support individuals from the initial referral through to employment with in-work support (and all support stages in-between). In-built assessments were used to help determine the support a Customer required.
20k+
Customers
Per year of the programme delivery
14
End-to-End Partners
Full Supply Chain Performance Management
The aim of the programme was to help individuals, often with multiple barriers to employment, find and stay in work. The ICONI solution ensured a high level of compliance during the delivery of support services across multiple locations. The solution featured:
With this platform, we know exactly where a customer is, what support they have received or planning to receive and our managers can effectively monitor each advisor’s caseload.
Phil East,
National Partnership Manager
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