Feature Spotlight: Customer Portal

Published 26th November 2019

The ICONI Customer Portal provides registered Customers with 24×7 secure access to a support programme’s resources and engagement activities. This includes all the Meetings, Actions and Events that have been recorded in the ICONI MPS Platform.

Here we answer some of the most common questions about the Customer Portal.

How do Customers access the portal?
Customers can login securely to the portal from mobile, tablet and desktop devices.

Is the portal easy to use?
We like to think so! We designed the portal around optimum user experience and accessibility. And in feedback, customers tell us that it’s simple and easy to use.

Can I brand the portal?
Absolutely! We can include your organisation’s logo and brand colours within the portal, so when your customers login, they get a seamless experience.

How does the portal work if I’m running more than one programme?
The portal is multi-programme compatible, just like the ICONI MPS Platform.

Can the portal help reduce programme costs?
Yes! The portal can help reduce overheads on your programme delivery. It achieves this by giving customers the ability to access information beyond what their advisor can provide in face-to-face meetings. Through this ‘self-service’ approach, customers can undergo self-assessment, search for jobs, download resources (including video) and give feedback – all of which helps to reduce your programme costs.

Questions?
For an informal chat about the Customer Portal feature, or to arrange a demo, please call us on 028 9031 9300.